Shipping Policy

Shipping Policy

Nurturing Massage LLC is an Authorized Dealer for Ceragem, Panasonic, Positive Posture, and KOYO brand massage chairs. Products ship from each respective brand's warehouses. 

Total Delivery Time typically ranges from 4-15 business days. 

  • All orders are typically processed and shipped out within 1-5 business days. Transit times vary from 3-10 business days. Thus, the Total Delivery Time for products, which can vary based on customer locations, typically ranges from between 4-15 business days.

Shipping Options for CERAGEM Products:

  • Free Curbside Delivery – Avg. Total Delivery Time 4-15 Business Days.
    • Curbside Delivery ships via Freight to the 48 contiguous states (not Alaska or Hawaii). The freight company will deliver your massage chair to a carport or first-floor entryway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.
  • Ceragem White Glove Delivery ($200 Cost) – Avg. Total Delivery Time 4-15 Business Days.
    • There is a flat-rate of $200 for White Glove Delivery of Ceragem products. Ceragem's White Glove In-Home Delivery ships via Freight to the 48 contiguous states (not Alaska or Hawaii). The freight company will deliver your massage chair inside your home (no stairs) just inside the doorway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.
  • For orders to Alaska or Hawaii, please contact us at support@nurturingmassage.com or (424) 777-8766 to get a delivery quote.

Shipping Options for PANASONIC, POSITIVE POSTURE, & KOYO Products:

  • Free Curbside Delivery – Avg. Total Delivery Time 4-15 Business Days. 
    • Free Curbside Delivery ships via Freight. The freight company will deliver your massage chair to a carport or first-floor entryway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.
  • White Glove Delivery (All States EXCEPT NY and FL) ($450 Cost) – Avg. Total Delivery Time 4-15 Business Days.
    • For Panasonic, Positive Posture, and KOYO products, there is a flat-rate of $450 for White Glove Delivery to All States EXCEPT New York & Florida. This White Glove In-Home Delivery ships via Freight. The freight company will deliver your massage chair inside your home (no stairs) just inside the doorway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.
  • White Glove Delivery (to NY and FL) ($750 Cost) – Avg. Total Delivery Time 4-15 Business Days.
    • For Panasonic, Positive Posture, and KOYO products, there is a flat-rate of $750 for White Glove Delivery to locations within New York & Florida. This White Glove In-Home Delivery ships via Freight. The freight company will deliver your massage chair inside your home (no stairs) just inside the doorway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@nurturingmassage.com.

No Shipping outside the USA. 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE AND POLICIES. IF YOU DO NOT AGREE, DO NOT USE THE SITE.