Return and Refund Policy

Return and Refund Policy

We take pride in our customer service and your satisfaction is our highest priority. We have a 30-day return policy if you want to return your product. We make returning your massage chair easy.

Return Policy

  • 30-Day Return Policy
  • Flat Fee Return - $250
  • No Restocking or Handling Fees
  • No Box $250 Charge

Return Policy Guidelines

  • Must be returned in its original boxes. If not an additional charge will be applied.
  • White-Glove Delivery is Non-Refundable. This is an additional service and therefore cannot be refunded. If you do return your massage chair and want white glove pickup, then there will be an additional charge applied. 
    • White Glove Delivery for Ceragem products costs $200. 
    • White Glove Delivery to/from States Other Than NY & FL for Panasonic, Positive Posture, and KOYO products costs $450. 
    • White Glove Delivery to/from NY & FL for Panasonic, Positive Posture, and KOYO Products costs $700. 
  • Only orders in the contiguous US - This policy does not apply to Alaska, Hawaii, and Puerto Rico orders or international orders. Special rates apply for those areas and are handled on an individual basis. 
  • The massage chair must return with no damages to qualify for the flat-free return.
  • Financing Fees are non-refundable.

Exchange Policy

Like our return policy, customers have 30 days to exchange their massage chair for another model. The customer is responsible for a flat-rate $250 return shipping fee. The customer is also responsible for white glove delivery fees (as set forth above in the return policy guidelines) if the customer opts for white glove delivery. If the massage chair is defective, we will exchange it for the same model with no additional shipping costs. Once an exchange has taken place on a non-defective chair, it cannot be returned.

How do I return my product?

The return process is simple. Just contact a Nurturing Massage LLC massage chair expert to get your Return Authorization (RA) number and the correct address to send your item. Please be sure that the item is returned in its original condition and that it is packed in its original boxes. Products returned improperly will not be accepted and restocking fees and return shipping charges will apply.

Cancellations

We usually ship orders within 5 business days. If you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges incurred as well as a 3% credit card processing fee.

Contact support@nurturingmassage.com for any questions.

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